Solution
Standard operating procedures, written by your recordings
Subject matter experts shouldn't write SOPs from scratch. They should run the process while UtterNote watches and documents.
Why SOPs fail
- They're written by the wrong person (a manager who hasn't done the work in years)
- They're too generic to be useful or too detailed to be readable
- They're never updated when the process changes
- They live in a doc no one opens
How UtterNote fixes each
Subject matter experts run it
The person doing the work narrates. UtterNote captures the SOP.
Right level of detail
AI extracts decision points and skips filler.
Stale-detector
Flags SOPs that haven't been touched in N months.
Searchable library
Find an SOP by what it does, not where someone filed it.
Frequently asked questions
What's the difference between an SOP and a work instruction?
An SOP is the overall procedure (the why + sequence). A work instruction is a single step in detail. UtterNote can produce either — and the relationship between them.
Can I export to PDF or Confluence?
Both. Plus Notion, Word, and a public web view with optional password.