Solution
Document your processes by doing them
Process docs that no one reads are worse than none. UtterNote turns recorded walkthroughs into docs people actually use.
Where most process docs go to die
A spreadsheet from 2021 that someone half-completed. A Notion page with three bullets. A "we should write this down" that never happened. The cost compounds: every new hire re-learns it, every dependency surprises someone, every audit becomes a fire drill.
What changes
Living docs
Re-record any step, the doc updates itself.
Owner + reviewer
Every process has a name attached to it.
Coverage map
See which processes are documented, which are stale, which are blank.
Frequently asked questions
How do we choose which processes to document first?
Start with the three things that go wrong when the person who knows them is out. That's your highest-value doc.